What forms of payment do you accept?
We accept all major credit and debit cards including Visa, Mastercard, American Express, and more. We also accept Apple Pay, Google Pay, and Shop Pay.
How do I track my order?
You will receive a confirmation email once your order has been received & a shipping confirmation once it has been mailed. This will include the tracking number for your package.
How come my tracking number isn't working?
Tracking will start to update on USPS, Canada Post, or on your local courier once your package arrives at the destination country.
Prior to that, you can track your order here.
Can I change my order or shipping address once my order has been placed?
No, we recommend that you thoroughly review your order before placement because once this has been done, we cannot make any changes to it.
What is your refund policy?
Unfortunately, we do not accept returns or exchanges due to the nature of personalized products.
What should I do if I have additional questions about my order?
Send us an email at firstname.lastname@example.org and we will get back to you within 24-48 hours.
Which countries do you ship to?
We ship worldwide!
How can I track my order?
A tracking number will be provided to you in your Shipping Confirmation email. You can also track your order here.
When will my order arrive?
Should you have any questions or concerns regarding your order or tracking information please contact USPS, Canada Post, or your local courier service directly with your Tracking ID once the item has arrived at the destination country.
Why does my tracking say USPS currently awaiting package?
USPS is our shipping partner who handles shipping only once the parcel has arrived in the USA. Prior to that, you can track your order here.
My package says delivered, but I have not received it. Where is it?
Instructions for lost packages where tracking shows delivered:
1. File Claim or Missing Mail Inquiry with USPS (or your local courier)
2. File police report
3. Wait for investigation results. Depending on results items may reship or a store credit will be issued
GOLDBAR IS NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES. THE CUSTOMER ASSUMES ALL RESPONSIBILITY ONCE A TRACKING NUMBER IS ISSUED. PLEASE DOUBLE CHECK THAT YOU INPUT THE CORRECT INFORMATION FOR SHIPPING PURPOSES.