What payment methods do you accept?

We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, Google Pay, and Shop Pay.

We also offer flexible payment options, including Afterpay and other available installment payment services. All eligible payment methods will be displayed at checkout.

How can I track my order?

Once your order has shipped, you will receive a confirmation email with your tracking number.

You can follow your order's journey using the tracking link provided in your emaiI.

Why isn't my tracking information updating?

Tracking information may take some time to update as your package moves through international shipping networks.

For international orders, tracking through USPS, Canada Post, or your local courier may only become available once your package reaches its destination country.

Why does my tracking say "USPS Awaiting Item"?

USPS handles the final stage of delivery for many orders shipped to the United States. Until your package reaches the USPS network, its status may appear as "Awaiting Item."

Can I change or cancel my order?

As each Goldbar piece is carefully prepared and personalized to order, we are unable to accommodate changes or cancellations once an order has been placed.

Please review all details, including personalization, product selection, and shipping address, before completing your purchase.

What is your return and refund policy?

Due to the custom nature of our products, all sales are final. We do not accept returns or exchanges for personalized items, except where required by applicable law.

If your order arrives damaged, defective, or incorrect, please contact us at info@goldbarofficial.com within 48 hours of delivery so our team can assist.

For further details, please refer to our Returns & Refunds Policy.

Do you ship internationally?

Yes. Goldbar is pleased to offer worldwide shipping.

Shipping rates and estimated delivery times are outlined in our Shipping & Delivery Policy.

How long will my order take to arrive?

Each Goldbar piece is made to order, with a processing time of approximately 3–4 business days.

Once shipped, delivery is estimated to take 6–10 business days.

Please note that delivery timelines are estimates and may vary depending on your location, customs processing, and shipping carrier.

Do you ship to P.O. boxes?

Yes, we accept orders shipped to P.O. boxes.

Do you ship to APO/FPO addresses or hotels?

Unfortunately, we are unable to ship to APO/FPO addresses or hotels at this time.

What should I do if my package is marked as delivered but hasn't arrived?

If your tracking information indicates that your package has been delivered but you have not received it, we recommend checking with household members, neighbours, or your building's concierge before contacting the shipping carrier.

If your package remains missing, please follow these steps:

1. Contact USPS, Canada Post, or your local courier to initiate a missing package inquiry.

2. Email info@goldbarofficial.com within 3 days of the reported delivery date with your order number and tracking details.

3. If theft is suspected, you may be asked to file a police report.

4. Allow the carrier to complete its investigation.

Once the investigation is complete, we will review the outcome and determine whether a replacement or store credit may be offered.

Goldbar is not responsible for packages lost or stolen after confirmed delivery, except where required by applicable law. Refunds are not provided for confirmed deliveries unless legally required.

How can I contact Goldbar?

We're always happy to assist.

For any questions regarding your order, personalization, or delivery, please contact us at info@goldbarofficial.com.

Our team typically responds within 24–48 hours.