Returns & Order Policies

At Goldbar, each piece is thoughtfully prepared and personalized just for you. Due to the custom nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed, except where required by applicable law.

Changes & Cancellations

As each order is prepared specifically for you, we are unable to accommodate changes or cancellations once an order has been placed.

We kindly ask that you review all order details, including personalization, device model, and shipping address, before completing your purchase.

Damaged, Defective & Incorrect Orders

We take great care in preparing every Goldbar order. Should your item arrive damaged, defective, or incorrect, please contact us at info@goldbarofficial.com within 48 hours of delivery.

Please include your order number and photographs of the issue so our team can assist you.

Once reviewed and approved, we will arrange a replacement or provide store credit, subject to applicable consumer protection laws.

Please note that normal wear and tear is not considered a product defect.

Product Appearance & Device Variations

Our product images are intended to represent each design as accurately as possible.

Due to differences between phone models, certain details, including camera openings, button placement, and cutouts, may vary slightly to ensure a proper fit.

These variations are a natural part of accommodating different devices and are not considered defects or grounds for return or exchange.

If you have any questions about the appearance of a case for your specific device, our team is always happy to assist before you place your order.