Damages & Issues

Please inspect your order upon delivery and contact us within 48 hours if your item arrives defective, damaged, or incorrect.

Once reviewed and approved, we will make it right with a replacement or store credit.

Please note that we do not accept claims related to normal wear and tear.

Edits, Changes & Cancellations

All Goldbar pieces are carefully prepared and personalized to order.

For this reason, orders cannot be edited, changed, or cancelled once placed.

We kindly ask that all details — including device model, personalization, and shipping address — are carefully reviewed before checkout.

Final Sale Policy

All Goldbar pieces are final sale.

Due to the handcrafted and personalized nature of our products, we do not accept returns, exchanges, or cancellations once an order has been placed.

Product Appearance & Device Variations

Product images are for illustrative purposes only.

Because each phone model has unique design features (such as camera layouts, button placement, and cut-outs), the final product may vary slightly from website images to ensure proper fit and functionality.

These minor variations are intentional and are not considered defects. Returns or exchanges based solely on device-specific design differences will not be accepted.

If you have questions about how your case will look for your specific model, we are always happy to help before you place your order.

Solutions, Refunds & Returns

For verified issues reported within 48 hours of delivery (damaged, defective, or incorrect items), we will issue:

• A replacement

• Or store credit